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New Post 5/4/2008 7:24 AM
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  Dr Lisa
2 posts
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Master URL caused my entire LIVE site to go down HELP 

I installed the Master URL trial and since I clicked "apply changes", only my home page is coming up.  I did carefully read the instructions and followed them. 

The rest of my site is down.  I can't even login to switch back. 

Every page, other than my home page is getting this error:  "HTTP Error 404 - File or directory not found."

My site is www.ScienceofBusiness.com

Since I can't get to my site, I'm not sure what version of DNN I'm running.  But I do know that all my modules were current versions as of today.  I use a Gumbosoft PayPal cart and Advanced Email & News Manager 2.6 Suite Edition as additional modules other than the standard DNN ones. 

I tried to submit a premium support request but received an error. Please HELP!

 
New Post 5/4/2008 7:35 AM
  Bruce Chapman
569 posts
1st Level Poster


Re: Master URL caused my entire LIVE site to go down HELP 

Lisa

You have enabled the 'no extensions' mode without making the accompanying change in IIS.   Unless you change your IIS configuration to run in extensionless mode (the details are in the instructions) you will continue to get 404 errors from IIS.

To get your site running again, you need to restore the web.config file you backed up before installing.  If you didn't back up your web.config file, then you need to FTP it down to your local computer, then change the setting in the 'dnnFriendlyUrl' section which controls the use of the '.aspx' extension.  You need to have a setting called pageExtensionUsage="AlwaysUse"

Let me know how you get on

-Bruce

 
New Post 5/4/2008 7:43 AM
  Dr Lisa
2 posts
No Ranking


Re: Master URL caused my entire LIVE site to go down HELP 

Thanks Bruce.  I restored web.config and the site appears to be up and running again. 

Now, I will see if I can figure out how to make the change in IIS and try again.  If not, I will try your premum support again. 

 
New Post 5/4/2008 10:44 AM
  Bruce Chapman
569 posts
1st Level Poster


Re: Master URL caused my entire LIVE site to go down HELP 

Lisa

Now that you have the site running again, I'd advise checking the extensionless-configuration in IIS before applying the changes to have the 'No extension' setting turned on.

You can configure your site for no-extensions in IIS, configure Url Master but with 'Always Use' as the extension handling option , then just request one of your pages without an extension ; for example - http://scienceofbusiness.com/consulting_services/  With Url Master handling the Urls, requesting this Url should work.  It will probably 301 redirect to /consulting_services.aspx, but if you don't get the IIS thrown 404, then you know you've got the configuration correctly set up.

Once you've got the site responding to extension-less Urls, then you can configure the 'Never' option of the Extensions setting.

 
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